Aaple Cab – Refund & Canceellation policy
1. Introduction
This Refund & Cancellation Policy outlines the terms under which booking requests made on www.aaplecab.com are handled.
Aaple Cab is a brand operated by Sarwar Sanjay Travels, Kamptee, providing local taxi, auto rickshaw, e-rickshaw, car and loading vehicle services.
⚠️ Please note that Aaple Cab does not operate as an aggregator platform. All bookings made on this website are service requests / inquiries and are confirmed manually based on vehicle availability.
2. Nature of Booking
All bookings made on this website are request-based.
Submission of a booking form does not guarantee immediate confirmation.
Final booking confirmation, fare, and vehicle allocation are communicated via phone call or WhatsApp.
Fare shown on the website is indicative / estimated and may vary based on route, traffic, waiting time, or local conditions.
3. Cancellation Policy
3.1 Cancellation by Customer
Customers may request cancellation under the following conditions:
Before vehicle confirmation:
✔ Cancellation is allowed without any charge.After vehicle confirmation but before dispatch:
✔ Cancellation may attract minimal administrative charges, if applicable.After vehicle dispatch / arrival at pickup location:
❌ Cancellation may not be eligible for refund due to driver time, fuel, and operational costs.
3.2 Cancellation by Service Provider
Sarwar Sanjay Travels reserves the right to cancel a booking in case of:
Vehicle unavailability
Driver emergency
Weather or road conditions
Incorrect or incomplete customer details
Safety or legal concerns
In such cases, any amount received will be refunded as per the refund policy.
4. Refund Policy
4.1 Eligibility for Refund
Refunds are applicable only if:
Payment was made online via Razorpay
Booking was cancelled before service commencement
Cancellation request is approved by our team
4.2 Non-Refundable Situations
Refunds will NOT be provided in the following cases:
Cash on Ride payments
No-show by customer
Incorrect pickup/drop details provided by customer
Cancellation after vehicle arrival
Partial usage of service
4.3 Refund Processing Time
Approved refunds will be processed within 5–7 working days
Amount will be credited to the original payment method
Processing time may vary depending on bank or payment gateway policies
5. Payment Mode Specific Policy
🔹 Cash on Ride
No advance payment collected
Refund policy does not apply
🔹 Online Payment (Razorpay)
Refunds applicable only after manual verification
Gateway charges (if any) may be deducted
6. How to Request Cancellation or Refund
Customers can request cancellation or refund by contacting us through:
📞 Phone: 9975324392
🌐 Website: www.aaplecab.com
📍 Office: Sarwar Sanjay Travels, Kamptee, Nagpur
Please provide:
Booking reference (if any)
Registered mobile number
Reason for cancellation
7. Dispute Resolution
In case of any dispute:
Our decision will be final after reviewing booking details
Local jurisdiction: Kamptee, Nagpur (Maharashtra)
8. Policy Updates
Sarwar Sanjay Travels reserves the right to update or modify this policy at any time without prior notice.
Customers are advised to review this page before making a service request.
9. Legal Disclaimer
Aaple Cab operates strictly as a local transportation service provider.
We do not act as a marketplace, aggregator, or intermediary between multiple operators.
10. Contact Information
Sarwar Sanjay Travels (Authorized Operator)
📍 Kamptee, Nagpur, Maharashtra
📞 9975324392
🌐 www.aaplecab.com