Aaple Cab Taxi Service
Effective Date: [13/09/2025]
At Aaple Cab Taxi Service, customer satisfaction is our priority. This Refund & Return Policy explains how refunds are handled for local rides booked and paid for through Razorpay on our platform.
1. Ride Cancellation & Refund
- Full Refund:
If you cancel the ride at least 30 minutes before the scheduled pickup time, you will be eligible for a 100% refund of the fare amount. - Partial Refund:
If the driver has already reached the pickup location, only 50% of the paid amount will be refunded after deducting driver conveyance charges. - No Refund:
- For cancellations after the ride has started.
- For wrong pickup/drop locations entered by the customer.
- If the customer is unavailable at the pickup point.
2. Refund Process
- Refunds will be processed via Razorpay to the original payment method.
- It may take 5–7 business days for the amount to reflect in your account, depending on your bank/payment provider.
3. Failed Rides or Driver Unavailability
If the ride is canceled due to driver unavailability or technical issues from our side, a 100% refund will be initiated immediately.
4. No Cash Refunds
All refunds for online payments will be processed online only via Razorpay. No cash refunds will be provided.
5. Contact for Refund Queries
For any refund-related queries, please contact:
- Aaple Cab Taxi Service
- Kamptee, Nagpur, Maharashtra
- Phone: +91 9975324392
- Email: support@aaplecab.com