Refund & Cancellation Policy – Aaple Cab
Last Updated: September 2026
Welcome to Aaple Cab Taxi Services. This Refund & Cancellation Policy explains the rules applicable to cancellation of bookings, refunds, failed payments and other booking-related situations for services booked through aaplecab.com.
By making a booking through our website, you acknowledge that you have read and understood this policy.
1. About Aaple Cab
Aaple Cab provides local taxi, auto-rickshaw, e-rickshaw, airport transfer, railway station pickup/drop, outstation and other transportation services in and around:
- Kamptee
- Nagpur
- Kanhan
- Khaparkheda
- Koradi
- Nearby areas and destinations
2. Booking Cancellation by Customer
Customers may request cancellation of a booking before the scheduled pickup time.
Cancellation eligibility may depend on:
- Type of ride
- Booking date and time
- Time remaining before pickup
- Driver assignment status
- Whether the vehicle has already reached the pickup location
- Any special terms communicated at the time of booking
To cancel a booking, customers should contact Aaple Cab as soon as possible using the available contact details.
3. Cancellation Before Driver Assignment
If a customer cancels a booking before a driver has been assigned and before the ride has started, the booking may generally be cancelled without a ride-service charge, subject to the specific booking terms.
If an online payment has already been made, the eligible amount may be processed for refund after verification.
4. Cancellation After Driver Assignment
If a driver has already been assigned and the vehicle has been dispatched toward the pickup location, cancellation may be subject to applicable cancellation or service charges.
The applicable amount, if any, may depend on the booking type and circumstances.
5. Cancellation After Driver Reaches Pickup Location
If the driver has reached the customer’s pickup location and the customer is unavailable or cancels the ride, the booking may be treated as a customer no-show/cancellation.
In such cases, the customer may be required to pay an applicable cancellation or waiting charge, where applicable.
6. Customer No-Show
A customer may be considered a no-show when:
- The customer is not available at the confirmed pickup location
- The customer cannot be contacted using the provided contact details
- The customer does not respond within the applicable waiting period
- The customer asks the driver to leave after reaching the pickup point
Any applicable waiting or cancellation charge will depend on the booking terms and circumstances.
7. Cancellation by Aaple Cab
Aaple Cab may cancel or modify a booking in circumstances such as:
- Vehicle unavailability
- Driver unavailability
- Vehicle breakdown
- Safety concerns
- Severe weather or road conditions
- Traffic restrictions
- Local restrictions
- Operational issues
- Incorrect or incomplete booking information
- Any other circumstances beyond reasonable control
If Aaple Cab cancels a prepaid booking and the customer is eligible for a refund, the eligible amount may be refunded through the applicable payment method.
8. Refund for Online Payments
Where a refund is approved, the refund will normally be initiated to the original payment method used for the booking, wherever technically possible.
The actual time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank or financial institution.
Aaple Cab does not control the processing time of third-party banks or payment providers.
9. Failed or Pending Online Payment
If money has been deducted from your bank account but the booking is not confirmed, please contact Aaple Cab with:
- Customer name
- Mobile number
- Booking details
- Transaction/reference number
- Payment date and approximate time
- Screenshot or payment confirmation, if available
We will verify the transaction and booking status.
If the payment is confirmed as received but the booking was not successfully created, the eligible amount may be refunded or adjusted according to the circumstances.
10. Duplicate Payment
If you accidentally make more than one successful payment for the same booking, please contact us immediately.
After verification, the duplicate eligible payment may be refunded through the applicable payment method.
11. Cash / Offline Payment
For bookings made using Cash / Offline Payment, no online payment refund is applicable because payment is made directly to the driver.
The customer is required to pay the applicable ride fare, including any applicable waiting, extra-distance or other agreed charges, directly to the driver after completion of the ride.
12. Fare Difference and Extra Charges
The estimated fare displayed during booking may not always represent the final payable amount where the booking is subject to:
- Additional distance
- Additional waiting time
- Route changes requested by the customer
- Additional stops
- Toll charges
- Parking charges
- Other applicable charges communicated to the customer
Any applicable additional charges should be paid according to the final ride details and applicable fare terms.
13. No Refund After Completed Ride
Once a ride has been completed, cancellation is no longer possible.
If you believe that you were charged incorrectly or there is a genuine issue with the completed ride, contact Aaple Cab with the booking details.
The matter will be reviewed based on available booking and ride information.
14. Refund Request Procedure
To request a refund or report a payment issue, contact us with:
Customer Name:
Mobile Number:
Booking ID / Booking Reference:
Date of Booking:
Pickup Location:
Drop Location:
Payment Method:
Transaction ID, if applicable:
Reason for Refund Request:
Providing complete information can help us process the request more efficiently.
15. Refund Verification
Before processing a refund, Aaple Cab may verify:
- Booking details
- Payment status
- Cancellation time
- Driver assignment
- Ride status
- Transaction details
- Applicable cancellation terms
A refund will be processed only for the amount determined to be eligible after verification.
16. Refund Processing Time
Once a refund is approved, Aaple Cab will initiate the refund within a reasonable processing period.
The time required for the refund to reflect in your bank account, card, UPI account or other payment method may vary depending on the payment gateway and financial institution.
Customers should retain their transaction/reference number until the refund is successfully received.
17. Non-Refundable Situations
A refund may not be applicable in situations including, but not limited to:
- Customer no-show
- Cancellation after vehicle dispatch, where applicable charges apply
- Cancellation after the driver reaches the pickup point
- Completed rides
- Customer refusing to travel after the vehicle has arrived
- Incorrect pickup information provided by the customer
- Customer-requested route or destination changes after booking
- Applicable waiting charges
- Other charges already incurred for the booking
The final decision will be based on the booking circumstances and applicable terms.
18. Disputes Regarding Fare or Payment
If you believe there is an incorrect fare, duplicate payment, unauthorized transaction or other payment-related issue, please contact Aaple Cab promptly.
We will review the booking and payment information available to us and communicate the outcome.
19. Third-Party Payment Gateway
Where payments are processed through a third-party payment gateway, the payment provider may have additional terms relating to payment processing, refunds and transaction disputes.
Customers may also need to follow the applicable payment provider’s dispute-resolution process where required.
20. Policy Changes
Aaple Cab may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
Customers are encouraged to review the policy before making a booking.
21. Contact Us
For cancellation, refund or payment-related queries:
Aaple Cab Taxi Services
Service Areas: Kamptee, Nagpur, Kanhan, Khaparkheda, Koradi and nearby areas
Website: aaplecab.com
Email: support@aaplecab.in
Phone: 9975324392 / 9860869978
22. Customer Acknowledgement
By making a booking through Aaple Cab, you acknowledge that you have read and understood the applicable booking, cancellation and refund terms.
Aaple Cab – Local Taxi, Auto & E-Rickshaw Services
Kamptee • Nagpur • Kanhan • Khaparkheda • Koradi